When you order from Love Mini Perfumes, you should get exactly what you paid for: genuine fragrance, a properly filled atomizer, and a package that arrives in good shape. That’s our guarantee, and we stand behind it.
What’s covered
- Authenticity. Every decant comes from a genuine designer bottle. If you ever have a concern about authenticity, tell us and we’ll look into it right away.
- Damage in transit. A cracked atomizer, a leak, or a broken spray mechanism on arrival.
- Wrong item. You received a different fragrance or size than you ordered.
- Missing item. Something on your order didn’t make it into the box.
- Fill or spray issues. An atomizer that’s noticeably underfilled or doesn’t spray when it arrives.
What isn’t covered
- Not liking how a fragrance smells or wears on you. Scent is personal, which is why we recommend starting with a 5 ml Mini.
- Damage caused after delivery, such as drops, heat exposure, or improper storage.
- Natural evaporation or fragrance changes from storing your atomizer in heat, humidity, or direct sunlight.
- Problems reported more than 30 days after delivery.
- Packages lost because of an incorrect address entered at checkout.
How to make a claim
- Email jan@loveminiperfumes.com within 30 days of delivery.
- Include your order number and a quick description of what went wrong.
- Attach a clear photo of the item and packaging.
We reply within one business day. Once your claim is approved, we’ll send a replacement or refund you, your choice. For full details, see our Cancellations & Returns policy.