We want every order to arrive exactly right. Here’s how cancellations, returns, and order problems work.
Cancelling an order
You can cancel any order that hasn’t shipped yet. Because we pack orders quickly, usually within about one business day, please email jan@loveminiperfumes.com with your order number as soon as possible. If we catch it before it ships, we’ll cancel it and refund you in full. Once an order has shipped, it can no longer be cancelled.
All decants are final sale
Each Mini and Travel atomizer is filled by hand from an opened bottle. For hygiene and quality reasons, we can’t accept returns or exchanges on fragrance once it has left our studio, even if the atomizer is unused.
Not sure about a scent? That’s exactly what our 5 ml Minis are for. They let you try a fragrance for a week or two before committing to a larger size.
Damaged, wrong, or missing items
If something isn’t right with your order, we’ll make it right. Here’s how:
- Email us within 30 days of delivery at jan@loveminiperfumes.com.
- Include your order number and a short description of the problem.
- Attach a photo of the item, the packaging, and the shipping label where possible.
Once we’ve reviewed your email, we’ll send a replacement or issue a refund, whichever you prefer. You won’t need to send the damaged or incorrect item back unless we specifically ask.
Refund timing
Approved refunds are issued to your original payment method within 2 business days of approval. Depending on your bank or card provider, it can take another 5–10 business days for the refund to appear on your statement. Original shipping charges are refunded when the whole order was affected by our error.